Terms of service.
By using Limelight you agree to these terms. Plain-language summary first, full terms below; both are binding.
The service
Limelight sends SMS review requests to customers you have express consent to contact, ingests resulting reviews from Google Business Profile and ProductReview.com.au, and lets you reply with optional AI assistance.
Your obligations
- Only send to customers who’ve consented to SMS marketing (Spam Act 2003).
- Honour STOP requests immediately; we suppress on your behalf but you cannot circumvent.
- If you’re a registered health practitioner, do not edit AI replies to add clinical content (AHPRA s.133).
- Do not attempt to disable, work around, or rate-route the customer landing page (ACL).
Billing & cancellation
Plans are billed monthly with no lock-in contract. You can cancel at any time from your billing portal; your plan remains active until the end of the current billing period. Fees already paid are non-refundable, except where a refund is required under the Australian Consumer Law. Nothing in these terms excludes, restricts, or modifies any consumer guarantees you have under the Australian Consumer Law.
Liability
Limelight’s liability is capped at the fees you’ve paid in the prior 12 months. We’re not liable for indirect damages.
Termination
You can cancel anytime via the customer portal. We can terminate for cause (breach of these terms, abuse). On termination we delete your data within 30 days unless legal hold requires otherwise.
Governing law
New South Wales, Australia.