An honest comparison
Limelight vs GetReview — an honest comparison.
The difference that matters most: review gating.
GetReview offers a private-feedback option that competes with the public review buttons. Even when shown together, that’s the kind of design choice the ACCC fined Meriton $3 million for in 2017 — nudging unhappy customers away from public review sites.
Limelight’s landing page shows three options — Google, ProductReview, send privately — in the same order, with the same visual weight, on every star rating. There’s no setting that turns this off. It’s the architecture.
Side by side.
| Capability | GetReview | Limelight |
|---|---|---|
| Cliniko integration (5-min poll) | — | Native |
| ServiceM8 integration (webhooks) | — | Native |
| AHPRA-safe AI replies | Generic LLM | Two-layer guard, healthcare default |
| ACL anti-gating | Configurable | Hard-coded — no toggle |
| ACMA Sender ID onboarding | — | Walked through |
| Sydney data residency | — | AWS ap-southeast-2 |
| Photo people-detection | — | Rekognition, conservative |
| Trustpilot / Yelp / TripAdvisor | Yes | — |
| Per-location billing | Yes | Yes (Multi/Agency) |
| Free review health check | — | Yes |
When to pick GetReview
You’re outside healthcare and trades, and you need broad platform coverage (Trustpilot, Yelp, TripAdvisor, Booking.com).
When to pick Limelight
You’re an Australian clinic, trade, or vet, and you want a tool that matches your law and your tools (Cliniko, ServiceM8, ACMA, AHPRA).